Smart Kustomer – Concept

Deploying Smart Grid is to recognize the necessity to encourage the conscious and rational use of resources.

The use of energy and water, its relevance to modern life and comfort associated, has leveraged debates about the efficient and conscious use of resources, an important factor in the chain of human development.

For utilities if the customer is elected and respected as a decision maker in the process, different horizons will be conquered, resulting in smart structure of their networks and the "new" business.

According to IPCC (Intergovernmental Panel on Climate Change), one of the problems of humanity lies in unsustainable patterns of production and consumption in the world, because they are beyond the capacity of repayment of the planet. The current ways of living are incompatible with the available resources. It is essential to practice patterns of consumption that save resources because these issues threaten the survival of the human being."


In Brazil, the sectors of energy and water supply have been through important structural changes, since the public monopoly is evolving towards a model characterized by the private capital participation as well as the modernization, in pursuit of offering bundled services and the organization to transform the consumer into an effective client and an economic-decision maker participant. This environment requires special solutions, considering the production model of the energy company to expand the relationship with this new customer profile, to encourage efficiency and to change consumption usage. This can be achieved by making available their consumption information.

Knowing the customer, segmenting the communication properly, integration with current business and evolving it into a model that guarantees the return on investment are solutions which show that KNBS – through its expertise in Knowledge Management and Smart Grid solutions – is able to deliver the product to the concessionaries, performing teamwork and supporting this historic moment of change.


Characteristics, Functionalities and Benefits

General motivation

  • Delivering information to the consumer can be done via web or mobile with the option of modules integration, like cellphones, to the already existing operational conditions in the concessionary.
  • Use of techniques and methods of the Smart Grid architecture to create consumption management of water and electrical energy, billing and metering solutions based on consumption and demand knowledge
  • Validation of multi-technologic communication environment through analysis of data consistency
  • Validation of communication and metering management
  • Validation and consolidation of telemetry data, multi-metering and information management
  • Qualification and implementation of operational platforms which allow the offering of indicators to each user and their own utilities when monitoring their usage habits
  • List the regulatory constraints and find ROI solutions in smart grids implementation

Social motivation

  • To develop the involvement and exercise of citizenship of the customer by monitoring and auditing the production chain: create  the habit of rational consumption
  • Properly present the energy usage in the domestic environment and assist customers in their consumption
  • Improve usage awareness considering the economy, comfort, welfare, social and global participation
  • Provide conditions to verify the expenses with energy bills and estimate them with a behavior change
  • Provide an estimation of residential energy and water consumption
  • Contribute to the environment development (energy efficiency)
  • Contribute with sustainability actions and policies

We are looking up to engage the consumer in the process as a decision maker and customer, as an agent and responsible for a conduct that features a commitment with the planet and the community.

Let us show the solution resources and opportunities, results and benefits for society and the energy and water business.


This knowledge was generated with the financial support of:

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